Terms of service

By accessing or using Sussur ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not access or use the Service.

These Terms constitute a legally binding agreement between you ("User") and Basetool Labs SRL ("Sussur," "we," "us," or "our"). We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

Sussur is an AI-powered meeting coaching platform designed to help business owners communicate more effectively during sales calls, client meetings, and team conversations. The Service may include:

• Real-time coaching suggestions delivered during live meetings.
• Post-meeting summaries and performance insights.
• Conversation analytics and trend tracking.
• Integration with third-party calendar and conferencing tools.

The Service is provided on an "as available" basis. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

The Service requires an account, created in the app by verifying your email address with a one-time code. You are responsible for the email account you sign in with. The free tier includes 150 coaching credits per month and new accounts begin a 14-day, 450-credit trial; Pro is $29/month or $290/year with 900 credits per month. One credit equals one cent of metered AI usage. Pro subscriptions are purchased through Stripe from inside the app; payment details are collected and stored by Stripe, not by us, and subscriptions can be cancelled any time through the billing portal, taking effect at the end of the paid period.

Sussur generates coaching using third-party AI models operated through our inference provider (OpenRouter, Inc.) on credentials we provision and meter for your account. We may suspend or revoke those credentials to enforce the credit allowance, on non-payment, or on abuse. We are not responsible for the provider's availability or the models' output.

You must be at least 18 years old to use the Service.

You agree not to use the Service to:

• Record or transmit meetings without the knowledge or consent of all participants, where required by applicable law.
• Violate any applicable local, state, national, or international law or regulation.
• Infringe upon the intellectual property rights of others.
• Transmit any unsolicited or unauthorized advertising or promotional materials.
• Attempt to gain unauthorized access to any portion of the Service or its related systems.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use the Service in any manner that could disable, overburden, or impair its infrastructure.
• Use the Service to engage in harassment, threats, or any form of abusive conduct.

Important notice regarding recording laws: Laws governing the recording of conversations vary by jurisdiction. You are solely responsible for ensuring that your use of the Service complies with all applicable recording consent laws in your jurisdiction and in those of your meeting participants.

The Service and its original content, features, and functionality are owned by Basetool Labs SRL and are protected by copyright, trademark, and other intellectual property laws.

Your content: You retain ownership of any content you provide to the Service, including meeting data and coaching preferences. By using the Service, you grant Sussur a limited, non-exclusive license to process and use your content solely to provide and improve the Service.

Feedback: If you submit ideas, suggestions, or feedback about the Service, you grant us a perpetual, royalty-free license to use that feedback without restriction or compensation to you.

Coaching outputs: AI-generated coaching tips and summaries produced by the Service are provided for your personal and professional use. You may not resell or redistribute them without our written consent.

To the maximum extent permitted by law, Basetool Labs SRL and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Service.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

In particular, Sussur does not warrant that:

• The Service will meet your specific business requirements or deliver particular business outcomes.
• AI-generated coaching advice will be accurate, complete, or suitable for your situation.
• The Service will be uninterrupted, error-free, or secure at all times.

Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid to Sussur in the 12 months preceding the claim.

You may stop using the Service at any time. For questions about ending your account access, contact us at support@sussur.ai.

We may suspend or terminate your access to the Service immediately, without prior notice, if we determine that:

• You have violated these Terms.
• Your use of the Service poses a risk to other users or to us.
• Continued provision of the Service is no longer commercially viable.

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall do so, including intellectual property, limitation of liability, and governing law.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

We reserve the right to update or modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page with a revised "Last updated" date.
• Displaying an in-app notice the next time you open the app after a significant change.

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

If you have any questions about these Terms, please contact us:

• Email: legal@sussur.ai
• Company: Basetool Labs SRL