Troubleshooting
No coaching is showing up
The session is running and the transcript works, but no coaching cards appear.
Updated 2026-08-18
- Symptom
- A session is running and you can see the transcript, but no coaching cards ever appear.
- Cause
- Usually a missing or out-of-credit AI provider key, coaching turned off, or the quality filter set so high that everything is suppressed.
- Fix
- Confirm your provider key is set and funded, coaching is enabled, and the suggestion threshold isn't filtering everything out.
If the transcript is filling in but no coaching appears, the listening half is working and the AI half isn't.
Work through these in order
- Check your account. Open Settings → Account and confirm you are signed in and your credit balance is not exhausted — coaching pauses between calls at zero and resumes when credits reset. See Sign in.
- Confirm coaching is on. Make sure live coaching isn't disabled in Settings.
- Lower the quality filter. Sussur suppresses low-confidence suggestions. If you've raised the threshold, lower it so more cards come through.
- Give it a moment. Coaching is triggered by what's said. Early in a quiet call there may simply be nothing worth surfacing yet.
Fixed when coaching cards begin appearing in the overlay as the conversation develops.
Coaching status meanings
If Sussur shows a coaching status, here's what it means:
- Paused — a temporary rate limit; it resumes on its own.
- Offline — the AI provider returned an error; Sussur retries automatically.
- Stopped — your provider rejected the credentials. Re-paste the API key in Settings.
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